Working with participants

Involving users in the design and evaluation of websites is one of the keys to ensuring they are accessible to as wide a range of people as possible. In this chapter, we present the core barriers and solutions that are often encountered by participants in user research activities that are undertaken as part of modern user-centred design processes. We close the chapter with a discussion of future areas of research around measurement of accessible user experiences and a short list of key things to remember when undertaking user research with people with disabilities.