McCarville, Carole. Examination of Referring Veterinarians’ Satisfaction With the AVC Veterinary Teaching Hospital. University of Prince Edward Island, 2013, https://scholar2.islandarchives.ca/islandora/object/ir%3A8712.

Genre

  • Signature Project
Contributors
Author: McCarville, Carole
Thesis advisor: Graham, Susan
Date Issued
2013
Publisher
University of Prince Edward Island
Place Published
Charlottetown, P.E.I.
Extent
120
Abstract

As one of six revenue generating centers at the Atlantic Veterinary College (AVC), the Veterinary Teaching Hospital (VTH) continues to look for ways to better serve its customers and thus increase its financial viability. With over half of all cases seen by the VTH being referred by Atlantic Canada's veterinarians, this project undertook a survey of veterinarians in the region to determine their satisfaction with the quality and types of services offered by the VTH. Based on the response of 79 veterinarians in the region, 70% were satisfied with the overall referral services and 92% were satisfied with the medical care of their patients at the AVC VTH. Notably, only 22-40% (depending on the referral process assessed) of referring veterinarians were satisfied with communication, both verbal and written, from the AVC.

Language

  • English

ETD Degree Name

  • Master of Business Administration

ETD Degree Level

  • Master

ETD Degree Discipline

  • School of Business
Degree Grantor
University of Prince Edward Island
Rights
Contact Author

Department

Permission Statement
In presenting this signature project report in partial fulfilment of the requirements for a Master of Business Administration degree from the University of Prince Edward Island, the author has agreed that the Robertson Library, University of Prince Edward Island, may make this signature project freely available for inspection and gives permission to add an electronic version of the signature project to the Digital Repository at the University of Prince Edward Island. Moreover the author further agrees that permission for extensive copying of this signature project report for scholarly purposes may be granted by the professor or professors who supervised the author's project work, or, in their absence, by the Dean of the School of Business. It is understood that any copying or publication or use of this signature project report or parts thereof for financial gain shall not be allowed without the author's written permission. It is also understood that due recognition shall be given to the author and to the University of Prince Edward Island in any scholarly use which may be made of any material in the author's report. Address: UPEI School of Business 550 University Avenue Charlottetown, PE C1A 4P3