Genre
- Book, Section
Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emerging problems in Indian call centres / Pawan Budhwar, Neeru Malhotra and Virender Singh -- Transnationalism in Indian call centres / Kiran Mirchandani -- A practitioner's perspective on the Indian info-services industry / Nandita Gurjar -- Union formation in Indian call centres / Phil Taylor ... [et al.] -- Outsourcing careers : western theories in an Indian context / Laurie Cohen, Amal El-Sawad and John Arnold -- Employment systems in call centres in the United States and India / Rosemary Batt, Virginia Doellgast and Hyunji Kwon -- Managing work and employment in Australian and Indian call centres / Bob Russell and Mohan Thite -- Strategic human resource management in outsourced call centres in India and Canada / Wendy Carroll and Terry Wagar.
xiii; ill. ; 22 cm.; Note(s): Includes bibliographical references and index.; Responsibility: edited by Mohan Thite and Bob Russell. Vendor Info: YBP Library Services Baker and Taylor (YANK BTCP); Entry: 20081208; Update: 20090401
Source type: Print(0)
Language
- English
Subjects
- Call centers -- Personnel management -- Cross cultural studies
- Call centers -- India -- Personnel management
- Human capital -- Management -- Cross cultural studies
- Human capital -- India -- Management